The
Basics
What is a Domain Name?
Your
Domain Name or web address signifies your own address
on the Internet. It is a unique alphanumeric name
used for identifying and locating computers on the
Internet.
As
no two parties may ever hold the same Domain Name
at the same time, it is a truly unique identifier
of you or your company. It is how your customers will
remember you and find you among the millions of other
Web sites on the Internet.
Why
were Domain Names or web addresses developed?
Domain
Names correspond to a series of numbers called Internet
protocol numbers that serve as routing addresses on
the Internet. IP addresses are hard to remember therefore
web addresses were developed to permit the use of
easily remembered words
Why
do I need to register a Domain Name?
You
should register a Domain Name for a number of reasons:
They
are scarce.
Internet
Domain Names are a rapidly diminishing commodity.
They are allotted on a first-come first-serve basis.
They
are important.
The
Internet Domain Name has become a vital part of corporate
identity.
In
the 21st Century, your Domain Name will be as important
as your trademark and your presence in a global marketplace.
They
are versatile.
For
example, any email addressed to you at ceo@yourcompany.com
can be forwarded to your current email address.
What
does a Domain Name consist of?
A
Domain Name will consist of two or more words separated
by a period. For example: Mydomain.com. The first
part 'Mydomain' is called a second-level domain. The
second part '.com' is called a top-level domain.
What
is a Top-Level Domain (TLD)?
A
top-level domain is the suffix that is attached to
the end of a Domain Name. .com, .net and .org are
Top-Level Domains in the hierarchical Domain Name
system. In the Domain Name 'Mydomain.com', the .com
is the Top-Level Domain. Top-Level Domains are the
highest-level category of Internet names.
Registry,
Registrar, Registrant. What do these words mean?
What is a Registry? A
registry is a company or organization that maintains
a centralized registry database for the Top-Level
Domains. Currently there is only one Registry for
every Top-Level domain, .com, .net and .org. NSI Registry
maintains this Registry.
What is a Registrar?
A
registrar is an ICANN accredited company or organization
that is authorized to provide registration services
for the top-level domains such as .com, .org and .net.
Registrars have contractual agreements with their
customers.
A
Registrar submits all newly registered domains into
the Registry.
What
is a Registrant? The
Registrant is the owner of a Domain Name. The owner
may be an individual or an organization to whom a
specific Domain Name is registered.
When
a Registrant registers a Domain Name and enters a
contractual agreement with the Registrar, they are
the legal owner of a domain name for a specific period
of time. The Registrant is bound by the terms of the
service agreement.
For
example, Toni Smith (Registrant) registers the name
'tonismith.com' through the Registrar who in turn
writes the name to the central database (NSI Registry).
Who
is ICAAN?
Formed
in October 1998, the Internet Corporation for Assigned
Names and Numbers is a non-profit, private sector
corporation with a volunteer board of directors. ICANN
was formed with the chief responsibility for coordinating
four key functions for the Internet: the management
of the Domain Name system, the allocation of IP address
space, the assignment of protocol parameters, and
the management of the root server system.
For
a company or organization to operate as a Registrar,
they must first obtain ICANN accreditation. To view
the ICANN website click here.
What
is the difference between a Registry and a Registrar?
A
registry provides direct services to registrars only,
not Internet end-users. The Registry database contains
only Domain Name service (DNS) information (Domain
Name, name server names and name server Internet Protocol
[IP] numbers) along with the name of the Registrar
that registered the name and basic transaction data.
It does not contain any Domain Name Registrant or
contact information.
A
Registrar provides direct services to Domain Name
registrants. The Registrar database contains customer
information in addition to the DNS information contained
in the registry database. Registrars process name
registrations for Internet end-users and then send
the necessary DNS information to a Registry for entry
into the centralized Registry database and ultimate
propagation over the Internet.
Searching
for Domain Name
How
do I know if the Domain Name I wish to register is available?
To
find out whether a Domain Name is available just enter
the name in the Domain Name Search. We will tell
you if the domain name is available.
What
if the Domain Name I wish to register is already taken?
You
can choose an alternative Domain Name, or if you feel
that you have legal rights to a particular Domain
Name you could follow the Uniform Dispute Resolution
Policy (UDRP) and try to regain you Domain Name.
For
example, you believe that you have legal rights to
the domain name 'tonismith.com' but it is has already
been registered by someone. The Uniform Dispute Resolution
Policy will inform you how to pursue your claim. To
view thew UDRP click here.
Can
I register more than one Domain Name at a time?
Yes
you can. By clicking on the multi search you can register
multiple Domain Names (no limit) at once. When you
register multiple domains you are eligible for volume
discounts.
Registration
Guidelines
What Top-Level Domains
(TLDs) are offered for Registration?
The
Domain Name Registration system allows you to register
second-level domains under the following top-level
domains:
.
COM: Recommended for commercial entities. Anyone
can register a .com domain.
.
ORG: Originally designed for miscellaneous organizations,
including non-profit groups. However today, anyone
can register a .org domain.
.
NET: Originally recommended for companies involved
in Internet infrastructure. However today, anyone
can register a .net.
What
are the rules for creating a Domain Name?
The
Basic Rules for creating a Domain Name:
They
must be between 1 and 63 characters long not including
the four characters used to identify the TLD such
as. com.
They
can be made up of letters or numbers. Domain Names
are not case sensitive.
The
dash symbol (-) is permitted but not at the beginning
or end of your Domain Name. Spaces and special characters
are not permitted.
What
is the Domain Name Registration Process?
There
are five (5) steps to follow to register a Domain
Name:
1.
Search for a Domain Name. If it is available confirm
intention to register.
2.
Select the registration term, and provide your contact
details and DNS information.
3.
Review the information for correctness.
4.
Agree to the Service Agreement.
5.
Provide payment information and submit your request.
How
long does the Domain Name Registration Process take?
The
process only takes few minutes as it is all done on-line
in real time.
What
do I need in order to register a Domain Name?
In
order to register a Domain Name you will need to provide
the following information:
1. Provide the following personal information for
the Domain Name owner and Administrative, Technical
and Billing contacts.
a. First Name
b. Last Name
c. Email Address
d. Postal Address
e. Tax ID Number
2. Create the following to secure your Domain Name
account:
a. Username and Password
b. PromptQuestion and Answer
3. Provide your Domain Name Server (DNS) information
which can be obtained from your website hosting company
4. Read and accept our service agreement.
5. Provide your credit card and billing information
for payment purposes.
How
much does it cost to register a Domain Name?
Two
levels of pricing are offered:
1.
Standard Rate per domain; and
2.
Volume Discounts.
All
these prices are advertised on our website.
Can a private person register a Domain Name?
The
top-level domains .com, .net, and .org are available
for registration by any individual or organisation.
You do not have to be a registered business to register
top-level domains.
I don't have a Web Site; Can I still register a Domain
Name? Yes.
You don't have to have an existing web site or be
a registered business to register a Domain Name. You
can register a domain name at any time and start your
online identity.
How much time do I have to wait after requesting registration
of my Domain Name?
After
you have registered your Domain Name and paid for
it, it is reserved immediately. From then on, it is
attributed to you and is not available for purchase
by anyone else for the term of the registration.
The
Domain Name then has to be technically available.
This will happen within 24 to 72 hours later, assuming
you have provided the correct technical parameters
such as valid DNS servers.
How do I know if I have registered a Domain Name successfully?
You
will receive a confirmation email from confirming
your registration details and member ID.
What should I do if I never received a confirmation
email? Please
send an email to us with your Domain Name and date
of registration.
Once
I have completed the registration process how can I
be assured that no one else can register my Domain Name?
Top-level
Domain Name availability is verified by accredited
Registrars through a universal database of available
Top-level Domain Names. This database is called the
SRS or Shared Registration System and what it does
is prevent a Domain Name that is successfully registered
from being registered through another Domain Name
registration site.
Why does my recently registered Domain Name still
appear to be available when I go to another Domain
Name registration site and perform a WhoIs search?
If
you check your Domain Name after you have completed
the registration process for a .com, .net or .org
Domain Name, your WhoIs Domain Name and Contact Information
is available online immediately.
If you are querying or searching for your newly registered
.com, .net or .org Domain Name's availability through
another Domain Name registration web site and receive
a message "No match for domain 'tonismith.com'" it
may simply be an indication that the registration
web site you are visiting is not displaying the WhoIs
information of competing accredited registrars. It
does not mean that your Domain Name is still available
for registration. If you were to actually attempt
registering your new Domain Name through a competing
registrar's site, you would receive a message stating,
"tonismith.com is not available". This is an indication
that the SRS (Shared Registration System) has an entry
on file for the Domain Name (i.e., the Domain Name
is already registered).
What
is an ACN/ABN?
Under
the Australian Corporations Law, every company in
Australia has been issued with an Australian Company
Number (ACN), which must be shown on a range of documents.
The purpose of the ACN is to ensure adequate identification
of companies when transacting business. Non-Australian
entities can ignore this field
Australian business entities or entities carrying
on a business in Australia who are registered for
the goods and services tax (GST), will be assigned
an ABN (Australian Business number) for taxation purposes
in respect of GST charged and paid.
What is a Tax Identification Number?
A
Tax Identification Number is the number assigned by
an individual country to business entities in respect
of the particular consumption tax levied on various
goods and services. It is a single identifier for
the tax that is charged and the refund you may be
entitled to.
For
entities in European Union countries and other countries
around the world this will be your VAT (Value Added
Tax) Registration number. VAT is often recoverable
for companies doing business in a foreign jurisdiction
if they have VAT registration and if the particular
company administers a tax refund scheme. The VAT is
also recognized in different countries as MwST, TVA,
MOMS and ITA
Domain
Name Contacts
Who is the owner of a Domain
Name? The
legal owner of a Domain Name is the individual or
company whose name is listed at the time of registration.
The owner or registrant remains the owner of a Domain
Name regardless of whether the administrative contact
has been changed since then. The only way to legally
change the ownership of a Domain Name is to undergo
a Transfer of Domain Name. To review the Transfer
of Domain Name Policies, please see our website.
Who
are the contacts for a Domain Name?
When
you register a Domain Name you are required to nominate
the administrative, technical and billing contacts
for your domain. These contacts can be individuals
other than the owner.
Once
you have nominated your domain contacts, each contact
will receive an email with their member ID. They will
be prompted to visit the website where they have an
option to change their password.
Who is the Administrative Contact?
This
person is authorized to make decisions on behalf of
the owner and perform most domain management functions
on behalf of the owner. The administrative contact
is also the person or organization that answers legal
questions about the Domain Name. Generally the owner
or an authorized person from your company is the administrative
contact.
Who is the Technical Contact?
The
person or organization that makes technical decisions
about the Domain Name. This is the person who handles
the technical aspects of your domain, such as hosting
your web site as well as making decisions regarding
IP addresses, and authoritative name servers for the
Domain Name.
Who is the Billing Contact?
The
person or organization that is invoiced for registration
and renewals. This is the person who is responsible
for initial and recurring billing for the Domain Name.
Keep in mind that it is very important to keep your
billing information up to date.
Why
do my Domain Name contacts need to become members?
The
domain contacts need to become members to be able
to access the domain management functions and make
changes to your Domain Name. Otherwise their access
privileges will be restricted. For example, the Billing
contact will need to renew the Domain Name. They need
to login to be able to do this.
How
do I change administrative, technical or billing information?
Go
to Manage Domains and login to your account with your
Username and Password. Select modify contact details
and then click the Modify Contacts button to to edit
the contact details.
How
do I change the email addresses for my Domain Name contacts?
If
the email addresses associated to the administrative,
technical and billing contact are no longer valid
or aren't functioning, authorization is required from
the Domain Name owner to change the information. The
owner must login to Manage Domains and change the
email addresses for the administrative, technical
and billing contact respectively.
I
am not sure whether I am a contact for any Domain Names.
How do I check? If
you are unsure whether you have been nominated as
the administrative, technical or billing contact for
any Domain Names registered, please go to Member ID
lookup to find out.
Renewing
Your Domain Name
How
long does a registration last? Can it be renewed?
Currently
the initial registration period is 1 year. The maximum
registration period is 10 years.
Can I automatically renew my Domain Name?
Yes.
The user has the option to renew a Domain Name from
1 to 10 years at a time. Go to Manage Domains and
select renew registrations. Select the Domain Name
you wish to renew, enter your payment details and
click the renew button.
How
do I renew my Domain Name?
When
your Domain Name registration comes up for renewal,
the person listed as the billing contact for that
Domain Name will receive an email. That person will
have 30 days to renew the Domain Name's registration.
Following the expiration date, the name will be held
as registered for a grace period of 30 days. After
this period the domain name will be available for
registration by interested parties.
Alternatively
you can renew your Domain Name through Manage Domains.
Go to Renew Registration, select the domain you wish
to renew. At this point you must also indicate the
number of years for which you wish to renew. You can
renew Domain Names from 1 to 10 years at a time You
are then required to enter your payment details and
click the renew button.
Managing
Your Domain
How can I make changes to my Domain Names?
Go
to Manage Domains. You must login with your username
and password to use this. This function will enable
you to effectively manage your domain name and make
many changes. E.g. changing contact details. You will
then be able to choose from a number of possible actions
and be given specific instructions online on how you
can complete any changes you need to make.
How
do I view a complete list of all the names that I have
successfully registered? Go
to Manage Domains and select User Summary from the
menu. You will see a list of all the domains you have
registered and who your domain contacts are.
How
do I change contact, billing or administrative information
and DNS (Domain Name Server) information?
Making
changes to different aspects of your account is a
relatively simple process. Go to Manage Domain and
login with your username and password. Select modify
contact details from the menu and click on a modify
contact button. Once you have made a change you will
receive a confirmation email.
What
sorts of reports can I produce?
There
are many different reports that can be produced. You
can produce reports on the number of registrations,
renewal and transfers for a given period.
Member
IDs and a Passwords
What is a
Member ID? Each
member is provided with a unique key called the Member
ID.
A
Member ID is generated for the Domain Name owner as
well as the administrative, technical and billing
contacts. Knowing the Member ID of a domain contact
provides the owner a shortcut during the registration
process.
When
is the Member ID created? The
member ID for the owner is created automatically during
registration for a Domain Name. After the registration
process is complete the owner will receive an email
with the member ID along with their registration details.
The
Administrative, Technical and Billing contacts that
were nominated by the owner are also emailed their
member ID's. They may visit the website to change
their password if they wish.
Do I already have a Member ID? If
you are the Owner, Administrative, Technical or Billing
contact for a Domain Name you will have a member ID
as well as a username and password. If you have forgotten
your member ID or are not sure if you have one then
go to member ID lookup to find out.
What is the purpose of the Member ID lookup?
Member
ID lookup will perform a lookup on all Member ID's
if you enter either a last name or a company name.
If a match is found, a Member ID, Registrant name
and email address will be displayed.
Knowing
a your member ID can help you:
It
provides you a shortcut during the registration process;
and
If
you have forgotten your password knowing your Member
ID and answering your prompt question will retrieve
it.
What is the purpose of a Username and Password?
Your
username is unique. All members are asked to provide
a username and password.
You
need a username and password for two (2) reasons:
1.
To maintain the security of your account. It will
ensure that no unauthorized parties can access your
Domain Name information. To access Member Management
and Manage Domains Functions that will enable you
to effectively make amendments to your Domain Name.
Eg. changing contact details etc.
2.
You can only access member management and domain management
once you have entered your username and password.
The
username and password is a secure method of keeping
your domain name details private.
What
is the purpose of the Prompt Question?
In
addition to a providing username and password, members
are also asked to provide a prompt question and answer.
This adds an extra level of security to your Domain
Name information.
Only
you should know the answer to your to your prompt
question. In the event that you forget your password
your prompt question will be asked. If you answer
it correctly your password will be emailed to you
and you will gain access to your Domain Name information.
For
example:
Prompt
Question: What is my favourite colour?
Prompt
Answer: Blue.
Can I change my Password and Prompt Question?
Yes,
Login to your account and go to member services. Select
change password from the menu. You will then be able
to change your password and prompt question.
What
if I've forgotten my Password?
Go
to Remember Password. Your password will be emailed
to you if:
You
know either your Member ID or Username; and
You
can answer your prompt question.
What
is WhoIs?
What is a WhoIs search?
If
a Domain Name is already registered, a WhoIs search
will give you the details of whom it is registered
to. If it is not registered no details will come up
this it is an available registration.
Each
registrar is responsible for creating and maintaining
a WhoIs database for their customers.
Will my name and contact information be publicly available?
All
registrars are required to create and maintain a database
containing all information on customer's Domain Names.
This information is available to the public on a WhoIs
site. Customers can query this database online by
conducting a WhoIs search.
The
information we are required to display in a WhoIs
Result page:
The
Domain Name
The
IP addresses of the Primary and Secondary Server
Original
Creation Date of Registration
Expiration
date of Registration
Name
and Postal Address of the Registrant
Name
and Postal Address of Technical Contact
Name
and Postal Address of Administrative Contact
What
is the difference between the WhoIs information and
the Domain Search functionality?
The
WhoIs information provides detailed information about
an existing registered Domain Name in the registrar's
database. It displays all relevant information pertaining
to the Domain Name. If a query is entered for a domain
name that does not exist in the registrar's database,
the query will check for the existence of Domain Names
in other Registrars databases through the InterNIC
WhoIs service, and the results are displayed.
The
Domain Search will simply check on the availability
of registering a Domain Name. If a Domain Name is
taken it will not display the Domain Name information.
Is
my billing contact information going to be shown in
the WhoIs? No.
The Billing contact information will not be made publicly
available.
DNS
(Domain Name Servers), IP Addresses and Parking
What is a DNS (Domain Name Server)? A
DNS or Domain Name Server is an integral part of the
Domain Name System. It is the system of computers
and databases connected to the Internet that are responsible
for doing the following:
Translating
your Domain Name into an IP (Internet Protocol) address.
A Domain Name is a lot easier to remember than a bunch
of numbers.
Specifying
the mail servers responsible for email distribution
for your Domain Name.
What
is an IP (Internet Protocol) address?
Domain
Names correspond to a series of numbers called IP
(Internet Protocol) Addresses. An IP address is the
communications protocol used to exchange data over
computer networks. IP addresses allow large, geographical
networks of computers to communicate with each other
quickly and economically over a variety of physical
links. An IP address is the numerical address by which
location in the Internet is identified. It consists
of four sets of numbers, each of which range from
0 to 255 separated by dots. Example 178.18.19.240.
Where
can I obtain my Domain Name Server (DNS) information?
Your
ISP should be able to give you this information. If
you have a windows machine, you may be able to obtain
this information using IPCONFIG or WINIPCFG from a
DOS command or prompt. If you do not have name servers
or do not know what they are, you can automatically
elect to have the default DNS servers listed. This
is called parking.
What does a DNS (Domain Name Server) do?
The
DNS ensures that data, which is sent to a specific
address, arrives at that address and no other. In
order to send data to a web address on the Internet,
it must have associated with it a unique IP Address.
The DNS provides the association between a Domain
Name and its IP Address.
What
is "Parking"? "Parking"
is what many people do when they don't have a use
for their domains yet or do not have name servers.
In order to register a domain though, you must have
a name server to put it on. You can automatically
elect to have the default DNS servers listed. Parking
your domain is free.
What
DNS servers do I list as authoritative for my Domain
Name? When
registering a Domain Name you must list a primary
and secondary server. If you do not have name servers
or do not know what they are, you can automatically
elect to have the default DNS servers listed. This
is called parking.
What
is the Primary and Secondary server?
The
two host computers on which your Domain Name is hosted.
The server information consists of a Name Server and
IP address.
My
ISP registered my last Domain Name for me. Does this
mean it's parked on their computers?
No
not necessarily. You will need to check with your
ISP to be sure.
Can
I modify the DNS server information?
Yes.
Once you have registered a domain name you can edit
your DNS server information directly through the Manage
Domains menu option. You then select modify DNS details
and select the Domain Name.
How long does it take for the changes to DNS information submitted
through Manage Domains to take effect?
Domain
Name Servers must be registered with a central Registry,
NSI Registry. Twice a day, at 11AM and 11PM the root
and COM, ORG, NET zones are updated by NSI. This update
includes all domain registrations and modifications
up until then. The zones are then progressively placed
onto the root servers (the servers that allow your
domain to be available on the Internet). This takes
between 24 hours and a few days.
Web
Hosting
What is web hosting? Every
web address must reside on a host computer. A host
computer is connected to the Internet and provides
you space where your web site is stored.
Is
web hosting included with my Domain Name registration?
Web
hosting is an additional service to Domain Name registration.
Can
I host my registered Domain Name with any ISP?
Yes.
You can move your domains to point to an ISP's DNS
servers as long as they comply with the rules of the
top-level domain in question.
Pricing
and Payment Terms
How much
does it cost to register a Domain Name?
Standard
and bulk discounts are offered. To view our pricing
structure see our website.
What
are the payment options available for Domain Name registrations
and renewals? Only
credit card payments for domain name registrations
and renewals are accepted.
When
do I have to pay for my Domain Name?
In
order to register a Domain Name, a valid credit card
is currently the means of payment accepted.
Before
your Domain Name becomes active your credit details
must be approved. This enhances the availability of
Domain Names by preventing them from being tied up
by persons not intending to pay for them.
How
do I change my billing information?
To
change billing information login to your account and
go to the Modify Contact Details function in Manage
Domain. You can make changes to your credit card information,
billing address, email address and credit card information.
Is
my Billing contact information publicly available to
others?
No.
Your billing contact information, including your credit
card type, account number, and expiration date, will
remain private and confidential.
The privacy of customers is respected. We will not
make your billing information publicly available or
include it in WhoIs records. To view our Privacy Policy
see our website.
Do I need to provide different billing information for each
Domain Name or is one Billing Contact enough?
Billing
information associated with each Domain Name can be
different or identical. You can assign the same billing
contact to all Domain Names or one billing contact
for all.
What if I have changed my mind and I don't want a Domain Name
anymore. Can I get a refund?
No.
Your payment cannot be refunded. Under the service
agreement, you own the Domain Name for the term you
specified in the registration process. To refer to
the Service Agreement see our website.
Domain
Name Disputes
What is
the Service Agreement? To
view the Service Agreement see our website.
Who
is the legal owner of a Domain Name?
The
owner of a Domain Name is the individual or company
whose name is listed at the time of registration.
The owner or registrant remains the owner of a Domain
Name regardless of whether the administrative contact
has been changed since then. The only way to legally
change the ownership of a Domain Name is to undergo
a Transfer of Domain Name. To view the policies for
a Transfer of Domain Name see our website.
What if the Domain Name I wish to register is already taken
and I have rights or legitimate interests in respect
of the Domain Name? You
can choose an alternative Domain Name, or if you feel
that you have legal rights to a particular domain
you could initiate a Uniform Domain Name Dispute Resolution
Policy ('UDRP') dispute by submitting a complaint
to one of the ICANN approved dispute resolution service
providers listed at http://www.icann.org/udrp/approved-providers.htm, that states:
1.
The Domain Name you are complaining about is identical
or confusingly similar to a trademark or service mark
in which you have rights; and
2.
The Registrant of the Domain Name you are complaining
about has no rights or legitimate interests in respect
of that Domain Name; and
3.
The Registrant has registered and is using the Domain
Name you are complaining about in bad faith. In addition,
your complaint must conform to the Rules for Uniform
Domain Name Dispute Resolution Policy, which are available
at http://www.icann.org/udrp/udrp-rules-24oct99.htm, as well as
the selected administrative-dispute-resolution service
provider's supplemental rules.
For
example, you believe that you have legal rights to
the Domain Name 'tonismith.com' but it is has already
been registered by someone. The UDRP will inform you
how to pursue your claim.
What is the Uniform Dispute Resolution Policy?
The
Uniform Domain Name Dispute Resolution Policy (UDRP)
was adopted by the Internet Corporation for Assigned
Names and Numbers (ICANN) on October 24, 1999 and
is incorporated by reference into the Service Agreement.
All ICANN accredited Registrars are required to abide
by the terms or the UDRP. It sets forth the terms
and conditions in connection with a dispute between
you and another party over the registration and the
use of an Internet Domain Name registered by you.
Under
the Uniform Domain Name Dispute Resolution Policy,
actual resolution of a dispute will occur, and result
in continued use, deletion or transfer of a Domain
Name registration.
Who are the approved Providers for Uniform Domain Name Dispute
Resolution Policy? Complaints
under the UDRP are submitted to any approved dispute
resolution service provider. These providers are ICANN
approved and listed at www.icann.org/udrp/approved-providers.htm. The providers will
process a dispute in accordance with the UDRP.
What are the rules for submitting a dispute?
Each
dispute resolution provider must process a dispute
in accordance with the Rules for Uniform Domain Name
Dispute Resolution Policy (the "Rules of Procedure"),
which are available at www.icann.org/udrp/udrp-rules-24oct99.htm.
These
rules must be adhered to for .com, .net and .org Domain
Name disputes.
Does
the reseller/registrar have any involvement in the dispute
proceedings? No,
the reseller/registrar does not play a role in the
dispute resolution process. It is strictly between
a Domain Name holder and another party (the complainant).
If
the parties are not satisfied with the dispute resolution
provider's decision can that decision be appealed?
No.
The verdict reached by the resolution provider is
final. However, either party may file a civil action
in a court of competent jurisdiction against the other
party, which automatically stops the implementation
of the provider's decision.
Transferring
a Domain Name
Who is the
legal owner of a Domain Name? The
legal owner of a Domain Name is the individual or
company whose name is listed at the time of registration.
The owner or registrant remains the owner of a Domain
Name regardless of whether the administrative contact
has been changed since then. The only way to legally
change the ownership of a Domain Name is to undergo
a Transfer of Domain Name.
Can
I Transfer my Domain Name to another party?
Yes.
Presently only transfers of Domain Names between members
are accepted. This means that both the current and
new Registrant must be a member.
A
Transfer of Domain Name is the only legal way to change
the owner of a Domain Name. Changing Administrative,
Technical and Billing contact information does not
change the ownership of a domain name.
To
view the policies for the Transfer of Domain Name
process see our website.
Which
Registrant initiates the Transfer of Domain Name? The
current Registrant (the owner) or gaining Registrant?
Only
the current Registrant or owner can initiate the Transfer
of Domain Name to another member.
How do I Transfer my Domain Name?
To
view the procedures for a Transfer of Domain Name
see our website.
What
are the rules for a Transfer of Domain Name?
To
view the policies for a Transfer of Domain Name see
our website.
What
are the various types of transfers?
The
following transactions are considered transfers and
therefore must go through a Transfer of Domain Name:
From
a person to a person
From
an organization to an organization
From
a person to an organization
From
an organization to a person
What are some of the reasons why the ownership of a Domain
Name would be transferred from one party to another?
There
are many reasons why Domain Names are transferred.
These could include:
The
result of a court order
A
contract between two or more parties
A
purchase agreement
Dissolution
of an entity
Voluntary
transfer
How much does it cost to transfer a Domain Name and who is
responsible for the fee? There
is no transfer fee. The Transfer of Domain Name is
treated as new registration.
Firstly
the new owner must become a member. They must then
register the Domain Name for a minimum term of twelve
(12) months and pay the relevant fee at the current
rate.
Can the Transfer of Domain Name be performed on-line or is
paperwork required? The
Transfer of Domain Name process is performed on-line.
No manual printing out and signing of forms is required.
How
secure is the Transfer of Domain Name Process?
The
transfer process is very secure. The following checks
have been put in place to ensure that an unauthorized
transfer does not occur:
1.
The current Registrant must obtain the new Registrant's
member ID before proceeding with the transfer;
2.
The transfer is also protected by a secure password
nominated by the current Registrant that must be confirmed
by the new Registrant;
3.
Both parties must confirm their intention to proceed
with the transfer;
4.
The registrar's Administrator can overrule and deny
the transfer if there is valid reason.
To
view the policies for a Transfer of Domain Name see
our website.
How
long will it take for a Transfer of Domain Name to be
complete? The
maximum time a Transfer of Domain Name will take is
up to ten (10) days.
The
registrar's Administrator has up to five (5) days
to explicitly approve or deny the transfer.
If
approved, the new Registrant has up to five (5) days
to either accept of reject the transfer.
Are both parties kept informed of what the current status
of the transfer is? Yes.
Regardless of which stage the process is at both parties
are provided on-line status reports. These are viewed
alongside the Domain Name in the User Summary screen.
Both parties will also receive confirmation emails
from the registrar's Administrator.
How long does the registrar's Administrator have to reject
the Transfer of Domain Name and if so on what grounds?
The
registrar's Administrator has only five (5) days to
explicitly approve or deny the transfer. To view the
Transfer of Domain Name Policy, which includes grounds
for rejection see our website.
If
the registrar's Administrator rejects the Transfer of
Domain Name will the current Registrant be notified?
Yes.
The registrar's Administrator will notify the current
Registrant via email if they reject the transfer.
If the new Registrant rejects the Transfer of Domain Name
will the current Registrant be notified?
Yes.
If the new or incumbent Registrant rejects the pending
transfer, the domain transfer request will be aborted.
The current Registrant will be kept informed of the
status of the transfer request throughout the process.
Transfer
from another Registrar
How do I
transfer my Domain Name from another Registrar?
In
order to obtain proper authorization to replace your
existing Registrar you must complete a Transfer from
another Registrar. To view the steps involved see
our website.
What are the rules for a Transfer from another Registrar?
To
view the policies for a Transfer from another Registrar
please see our website.
What
if I want to transfer my Domain Name to another Registrar?
The
Registrar you are transferring to is responsible for
the transfer. They must initiate all proceedings.
What information do I need in order to initiate a Registrar
transfer for my Domain Name registration?
The
Registrant will need to become a member before they
can login and initiate the transfer process. Please
refer to the procedure for the Transfer from another
Registrar.
How long will it take for my Transfer from another Registrar
to be approved? The
Transfer from another Registrar process can take up
to ten (10) days for the process to be complete.
The
Registrant (who initiates the transfer) has up to
five (5) days to confirm the request is legitimate;
and
The
relinquishing Registrar has up to five (5) days to
explicitly approve or reject the transfer;
The
transfer approval process is dependant on the approval
of the above parties.
How much does it cost to transfer from another Registrar?
There
is no fee to Transfer from another Registrar. The
Registrant must become a member and enter into a new
registration agreement with a minimum term of twelve
(12) months and pay the relevant fee at the current
rate.
How
secure is the Transfer from another Registrar Registrar
Process? The
transfer process is very secure. The following checks
have been put in place to ensure that an unauthorized
transfer does not occur:
1.
The request to transfer must be verified and approved
by the registrar's administrator before the transfer
process proceeds.
2.
A confirmation email will be sent to the owner and
administrative contact simultaneously to verify that
the request is legitimate.
3.
The relinquishing Registrar must have given their
approval before the transfer is complete.
To
view the policies for a Transfer from another Registrar
see our website.
How
long does the losing Registrar have to either accept
or reject the Transfer? The
relinquishing Registrar has only five (5) days to
explicitly approve or deny the transfer.
Is the Registrant kept informed of what the current status
of the transfer is? Yes.
Regardless of what stage the process is at, the Registrant
is provided an online status report. This is viewed
alongside the Domain Name in the Domain Summary screen.
The Registrant will also receive a confirmation email.
Contacting
Us
If I need further assistance who do I
contact? We
have 24 x 7 customer service support staff that are
willing to assist you with any enquiries you may have.
Just fill out our Contact us form, describing the
question you have, and we'll contact you shortly. |
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