Dedicated Server Management - Service Levels

AUSWEB Service Management Levels is describing progressive alert positions primarily for used to determine the overall readiness and active support you are receiving on your server.
Each level of cPanel server Management provides a different level of monitoring, security, and direct support provided with each dedicated server. Your server is categorized as one of the 3 levels and can be upgraded at anytime. Please be aware as AUSWEB are the leading cPanel provider in Australia we specialize in cPanel server Management only.

Below are the various Management Levels that we provide with a description of each level.

The lowest level is UNMANAGED which indicates that your server is "unmanaged", "unmonitored", and all aspects of it are maintained by your organization.

The highest level is Advanced Server Management which indicates that AUSWEB handles all aspects of your server including all management, security, patches, and 24/7 monitoring and is considered "fully managed".

Not sure which level of management is best for you? Ask our support Staff here

1/ Unmanaged : No involvement from the AUSWEB support team apart from initial Server and OS setup.
2/ Basic cPanel Server Management: Medium level of management, auto server updates
3/ Advanced cPanel Server Management: Highest level of security, full scope management, auto server updates, full monitoring.

Dedicated Server : Basic cPanel Management

Medium level of management, auto server updates. $99/month

Standard Network Based Security
24/7/365 Technical Support (response time in the evening and night can be a few hours)
Hard/Soft Reboots
Auto O/S updates and Patches
Systems Administrative Service: 1 Hour / month (additional $75 per hour)
On-Demand Server Security & Health Assessment (1 per quarter)
Shared root/administrator access to server

Basic cPanel Server Management is our entry level management solution. Dedicated Servers are placed within a port monitoring solution and able to define the specific Quick Response Recovery procedures they want to take place in the event of a service failure.

Dedicated Server : Advanced cPanel Management

Highest level of security, full scope management, auto server updates, full monitoring. $199/month

Server Port Monitoring - 3 Services
Standard Network Based Security
24/7/365 Technical Support (response time in the evening and night can be a few hours)
Hard/Soft Reboots
Software based firewall
Auto O/S updates and patches
Resource Monitoring (Drive Space, Processor usage, Server Load)
Auto Vulnerability Assessments (Quarterly)
On-Demand Server Security & Health Assessment (1 per quarter)
Systems Administrative Service: 5 hours / month (additional$75 per hour)
Server Anti-virus Protection
Shared root/administrator access to server.
Initial server hardening and security patch setup

Advanced cPanel Server Management provides you the maximum amount of management and allows us to provide your with full service system administration. We have also increased the overall amount of System Administration hours to 5 hours / month.
Full root/administrator access to your server.
In addition to monitoring your overall uptime the server also gets added to our advanced resource monitor that provides a careful watch over memory, CPU, and server load usage. As part of the Advanced Server Management service you don't need to worry about ever updating your server as it will be part of our auto updating service carried out by the System Administrators of AUSWEB.