AUSWEB
Service Management Levels is describing progressive
alert positions primarily for used to determine
the overall readiness and active support you
are receiving on your server.
Each level of cPanel server Management provides
a different level of monitoring, security,
and direct support provided with each dedicated
server. Your server is categorized as one
of the 3 levels and can be upgraded at anytime.
Please be aware as AUSWEB are the leading
cPanel provider in Australia we specialize
in cPanel server Management only.
Below
are the various Management Levels that we
provide with a description of each level.
The
lowest level is UNMANAGED which indicates
that your server is "unmanaged",
"unmonitored", and all aspects of
it are maintained by your organization.
The
highest level is Advanced Server
Management which indicates that AUSWEB
handles all aspects of your server including
all management, security, patches, and 24/7
monitoring and is considered "fully managed".
1/
Unmanaged : No involvement from the AUSWEB
support team apart from initial Server and
OS setup. 2/ Basic cPanel Server Management:
Medium level of management, auto server updates 3/ Advanced cPanel Server Management:
Highest level of security, full scope management,
auto server updates, full monitoring.
Medium
level of management, auto server updates.
$99/month
Standard
Network Based Security
24/7/365
Technical Support (response time in
the evening and night can be a few hours)
Hard/Soft
Reboots
Auto
O/S updates and Patches
Systems
Administrative Service: 1 Hour / month
(additional $75 per hour)
On-Demand
Server Security & Health Assessment
(1 per quarter)
Shared
root/administrator access to server
Basic
cPanel Server Management is our
entry level management solution. Dedicated
Servers are placed within a port monitoring
solution and able to define the specific
Quick Response Recovery procedures they
want to take place in the event of a service
failure.
Highest
level of security, full scope
management, auto server updates,
full monitoring. $199/month
Server
Port Monitoring - 3 Services
Standard
Network Based Security
24/7/365
Technical Support (response time in
the evening and night can be a few hours)
Hard/Soft
Reboots
Software
based firewall
Auto
O/S updates and patches
Resource
Monitoring (Drive Space, Processor usage,
Server Load)
Auto
Vulnerability Assessments (Quarterly)
On-Demand
Server Security & Health Assessment
(1 per quarter)
Systems
Administrative Service: 5 hours / month
(additional$75 per hour)
Server
Anti-virus Protection
Shared root/administrator access to
server.
Initial
server hardening and security patch setup
Advanced
cPanel Server Management provides
you the maximum amount of management and
allows us to provide your with full service
system administration. We have also increased
the overall amount of System Administration
hours to 5 hours / month.
Full root/administrator access to your
server.
In addition to monitoring your overall
uptime the server also gets added to our
advanced resource monitor that provides
a careful watch over memory, CPU, and
server load usage. As part of the Advanced
Server Management service
you don't need to worry about ever updating
your server as it will be part of our
auto updating service carried out by the
System Administrators of AUSWEB.
